ROC Investigation Consultation
When you’ve purchased a new construction home, you expect it to meet Arizona’s Residential Contractor’s (ROC) workmanship standards. Unfortunately, many homeowners find that when issues arise, their builder may delay or resist making necessary repairs. When this happens, filing a complaint with the ROC is often the next step.
But filing the complaint is only the beginning. The ROC will send an investigator to inspect the issues, often based on your home inspection report. On investigation day, both the builder and their representative will be present—and as a homeowner, this can feel intimidating and overwhelming.
That’s where our ROC Investigation Consultation service comes in.
Why Homeowners Choose Our ROC Consultation Service
- Support & Representation – Builders often come prepared with representatives who know the system inside and out. Having us there ensures you are not alone or outnumbered.
- Unbiased Third-Party Expertise – We are not there to argue—we are there to support the facts and help keep the process fair.
- Thorough Documentation – ROC investigators have limitations, such as not being allowed to use ladders. This means issues in the attic or roof may go uninspected. We eliminate those gaps by ensuring all relevant areas are properly evaluated.
- Clarity & Mediation – We can help clarify technical issues for both the investigator and builder, making sure your concerns are communicated clearly and without confusion.
- Peace of Mind – Having a knowledgeable consultant on your side allows you to feel confident that your home’s issues are being properly represented and addressed.
How It Works
- Filing the Complaint – While we don’t file the ROC complaint on your behalf, we can point you to the official ROC flowchart and resources that explain the process clearly.
- Scheduling the Investigation – Once the ROC sets an investigation date, you’ll notify us so we can join you at the inspection.
- Investigation Day – We attend alongside you, the ROC investigator, and the builder’s representative. Our role is to support you, ensure the investigation is thorough, and help prevent important issues from being overlooked.
Why This Matters
Without proper representation, many homeowners find that investigations tilt in favor of the builder—sometimes resulting in complaints being dismissed altogether. By having our experts at your side, you ensure your home is given the fair and complete consideration it deserves.
Protect your investment. Ensure your voice is heard.
Contact us today to schedule an ROC Investigation Consultation and stand on equal ground with your builder.
Frequently Asked Questions
What exactly does your ROC Investigation Consultation service include?
We attend the ROC inspection on your behalf as an impartial third-party consultant and mediator. Our role is to help you feel supported, ensure the investigation is thorough, and advocate that all relevant areas—like roofs and attics—are inspected when possible.
Do you help file the ROC complaint for me?
No, we don’t file the complaint ourselves. However, we can direct you to the ROC’s official flowchart and resources that explain the process step by step.
Will you help me understand the ROC investigator’s findings right after the inspection?
Not on-site. ROC investigators typically do not provide findings during the inspection. Instead, the ROC follows up later with official notices or directives.
How much time do I have to file an ROC complaint?
The ROC generally allows complaints to be filed within two years from the date of occupancy or completion of the work, depending on the situation.
What happens after I file a complaint?
- ROC staff review your complaint for completeness and validity.
- If accepted, an investigator is assigned and an inspection date is scheduled.
- At the inspection, the investigator evaluates the concerns listed in the complaint.
- If issues are confirmed, the contractor may be issued a corrective work order requiring them to make repairs.
What if the builder doesn’t comply with a corrective work order?
If a builder fails to complete corrective work, the ROC may escalate the case, which can include disciplinary action against the contractor’s license.
Can the ROC investigator provide findings during the inspection?
Typically no. Investigators usually do not give a formal report or decision during the site visit. Findings are processed and sent after the inspection.
What kinds of issues can homeowners file complaints about?
Complaints can involve workmanship, building code violations, defective installations, incomplete work, or other issues that fall under the ROC’s workmanship standards.
What if the ROC dismisses the complaint?
If the ROC does not find sufficient evidence of a violation, the complaint may be closed without action.
Does the ROC investigator inspect every part of the home?
Not always. ROC investigators have restrictions—for example, they typically cannot climb ladders. This can leave roofs, attics, and other elevated areas unexamined. Our role as consultants is to help ensure those areas are not overlooked.
Is the ROC process public record?
Yes. Complaints filed with the ROC generally become part of the public record.
Where can I find the ROC workmanship standards?
The Arizona Registrar of Contractors publishes workmanship standards on their official website. These standards outline what contractors are required to meet when building or repairing a home.